Archive for December, 2009

Handheld Branding

Tuesday, December 22nd, 2009

Even with the fate of online pharma advertising waiting in the FDA’s hands after the hearings, some have found a new way to get around the technicalities of banner advertising and have gone for a much more branded, yet handheld approach.

Ever since the iPhone and iPod touch came out, iTunes has been seeing owners download at least 10 new apps per month on average, and recently just celebrated it’s 1.5 billionth download.  Interestingly enough, the commercials you see are right: you name it and there’s an app for that. Some do nothing and sell nothing, like the Zippo Lighter app. But then there are other branded apps that actually provide value to a consumer. And now pharma’s getting into the branded app mix, too.

Sanofi-Aventis recently rolled out its GoMeals iPhone app that acts as “a food-tracking tool that allows users to search thousands of foods and dishes from popular restaurants and grocery stores to easily see the nutritional content of meals and snacks,” according to MedAdNews.

Even though GoMeals was created as a tool to support their online diabetes community, the app can be used by just about anyone who is looking to watch their daily intake. But more importantly, it gives the online diabetic community a trusted source of information and a brand to look to for all of their diabetic needs, even if Sanofi-Aventis isn’t directly selling Lantus, their 24-hour insulin shots.

Online advertising is no doubt a powerful means of communicating to targeted audiences. But, oftentimes a branded application or portal for information can be just as powerful when it builds up brand loyalty. Because once brand loyalty has been firmly established, you don’t have customers anymore; you have brand evangelists, which is one bond that’s incredibly difficult to break.

Time to Turn the (Home)Page on Destination Websites? Not Quite

Thursday, December 10th, 2009

The growth of social media has taught us several things about consumer behavior. For one, people have an overwhelming desire to congregate, share experiences and evangelize about products. Another is that with the popularity of social aggregators and lifestreaming, people want to centralize their interest-related information rather than going several places to search for it.

This means that pharma marketers need to make product information relevant to several different-and sometimes divergent-audiences at the same time, while making personal connections and delivering unique online experiences to each.  Intelligent campaigns shouldn’t drive everyone to the same singular URL. Instead, they should be directed to destinations that are individualized by therapeutic category, treatment plan or area of specialization.

So does that mean that the standard generic company or product website is dead, as many have proclaimed? Not quite.

The generic website, whatever its role, is evolving, as is the way we use the Internet today. Where a product site was once the be-all and end-all, today it is more of a tourist info center on the information superhighway, pointing consumers in the right direction to interact with your product in the way that suits them best.

But that doesn’t mean that destination sites don’t hold value as a centralized location for information. Consumers still need someplace to go to get information on your product. It’s just that general sites have taken on a different level of importance now, especially when it comes to Search Engine Optimization for pulling in more “natural” and unpaid search results.

So what’s the best way to swim with the most current stream of online consumers and stay relevant without relying solely on a destination website? Be everything to everyone in your target audience. Instead of expecting consumers to search for you, shift the strategy to focus on being wherever they look online and customize your content, URLs and strategy to match their interests.